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Lee Payne

I 
Build 
High-performance 
Teams 
Hi, I'm Lee, an experienced manager in building high performance teams and operational excellence.
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Skills & Technologies

ITIL Strategic Manager

ITIL Managing Professional
PRINCE2 Practioner
CMI L5 Leadership and Management
CMI L7 Professional Consultancy
Chartered Manager
Chair Of Governors Bridge Farm Primary School

My professional journey

CGI
July 25 - Present

Unified DevOps Manager

  • Responsible for all managing a squad within the Unified DevOps team of 30 people
  • Acting as the most senior technical resource within Unified DevOps
  • Working on new bid work for the team
  • Working on engagements to help define the strategy with all stakeholders
  • Championing DevOps within Global Technology Operations

BJSS
Aug 22 - Jul 25

Managed Services Engineering and Practice Lead

  • Responsible for all managed services engineers within BJSS (45 engineers)
  • Responsible for aiding in the resourcing of engineers on engagements
  • Run quarterly updates with each engineer individually to ensure they remain on track for their progression
  • Implemented a robust career development strategy
  • Implemented a progression strategy for the engineers
  • Implemented a skills and competency matrix to allow for self identification of training needs
  • Implemented Tech-ops reviews of engagements
  • Lead the improvement of patching and monitoring across engagements

Nagra Media
Sep 21 - Aug 22

Engineering Manager

  • Managing three engineers including appraisals and performance management
  • Working with development, operational and architectural staff
  • Responsible for AWS accounts & budgets
  • Responsible for all CI/CD pipeline tooling and golden images
  • Centralized password management
  • Introduced IaC and reduced deployment time from 4 hours to 15 minutes
  • Improved security by migrating by utilizing AWS Session Manager and Azure AD
  • Moved build infrastructure to a fully containerized solution
  • Migrated build infrastructure to Fargate from docker swarm saving an average 97% OPEX cost
  • Put processes in place to perform routine updates and configuration changes

Computershare
Jul 19 - Sep 21

Web Environments Manager
  • Managing seven engineers including appraisals and performance management
  • Working with development, operational and architectural staff
  • Working with business units to understand their needs and requirements
  • Restored the function to a fit state after losing their management structure
  • Converting a traditional web hosting team to be a Site Reliability Engineering function
  • Upskilling the engineers to reduce single points of failure and manage azure
  • Developed a comprehensive training plan to prepare for future required skills
  • Implemented M365 support into BAU / run teams globally when it was currently unsupported
  • Worked with various functions to deploy a chatbot for use by the service desk

Computershare
Mar 18 – Jul 19

Server, Storage, Data Centre and Open Systems Manger
  • Managing vendor relationships
  • Assisting with CAPEX/OPEX requirements for the business
  • Managing a portfolio of projects for business improvement
  • Managing incidents
  • Encouraging project idea generation and development within the team.
    • Coaching and
  • developing engineers to reach their full potential.
    • Line
  • management of 13 engineers including developing PDP’s and appraisals.
  • Managing change management including risk analysis
  • Created and managed team skills matrix and identified training requirements.
  • Reduced outstanding support tickets by 70 %
  • Developed a 3 - year strategy for the team
  • Managed the DR testing exercise for all infrastructure
  • Implemented cloud based storage for all operational DR documentation
  • Statistically significant higher employee engagement scores
  • Implemented a continuous service improvement system
  • Utilized Subject Matter Experts to improve the operational environment
  • Developed a continuous learning culture for the team
  • Developed a system of project control which was adopted by other teams
  • Implemented a programme of work which reduced outstanding security issues by 80 %
  • Merged two disparate teams into one and reduced silos of knowledge with no staff turnover

Computershare
Mar 16 - Mar 18

Network & Voice Manager
  • Managing vendor relationships
  • Assisting with CAPEX/OPEX requirement for the business
  • Managing CAPEX budget spend
  • Managed a portfolio of projects
  • Managing incidents.
  • Attending global collaboration meetings as the regional representative.
  • Coaching and developing engineers to reach their full potential.
  • Line management of 8 engineers including developing PDP’s and appraisals.
  • Helped initiate an apprenticeship programme with the HR team.
  • Managing change management processes.
  • Managing resource utilization within the team.
  • Created and managed team skills matrix and identified training needs.
  • Expanded the team from 2 to 8 engineers and ensured we had the correct skills mix
  • Worked with the service desk to transition routine duties freeing up 3rd line resources
  • Worked with application support teams to enable them to self service requests enabling business agility and innovation
  • Managed the integration of teams on different sites as part of an acquisition
  • Developed structures and policies to enable a customer focused environment
  • Worked with global teams to achieve a follow the sun model
  • Merged network and voice specialists into a single team and ensured they were cross skilled
  • Created long term development and training plans for all engineers to develop their full potential

Computershare
Jul 13-Mar 16

Network Engineer

    Computershare
    Mar 06 – Jun 13

    Server Support Engineer

      Kennet & N. Wilts NHS
      Jul 04 – Mar 06

      Desktop/Server Support Engineer

        My educational journey

        The Open University
        2013 - 2015

        Masters Of Business Administration (Technology Management)
        Modules:
        • MBA Stage 1
        • Managing Technological Innovation
        • Technology Strategy
        • Strategic Human Resource Management
        • Corporate Finance
        • Project Management
        • The Management Initiative (Capstone Project)

        The Open University
        2015 - 2016

        Postgraduate Certificate Technology Management
        Modules:
        • Exploring management
        • Managing people and organizations
        • Managing financial resources and performance
        • Managing marketing
        • Operational management
        • Evidence Based Initiative

        Chartered Management Institute
        2014

        Level 5 Diploma - leadership and management
        Modules:
        • Being a Leader
        • Managing Team and Individual Performance
        • Project Development and Control
        • Managing Recruitment, Selection and Induction
        • Organizational Financial Management

        Swindon College
        2005

        Certificate in Business management
        This course covered the major aspects of first line management including hiring, performance management and basic budgeting, it was the first management course I had taken and was a good overview of being a front line manager.

        University of the West Of England
        2000-2004

        BSc(Hons) Computer Science
        Modules:
        • Analytical modelling
        • Component based development
        • Computer networks and operating systems
        • Computer science concepts
        • Computer systems
        • Computing project
        • Data structures and databases
        • Declarative programming
        • Design and analysis of algorithms
        • Formal language processing
        • Industrial placement
        • Information systems application context
        • Interface engineering
        • Professional, commercial & legal issues
        • Program development
        • Software design
        • Software engineering
        • Symbolic processing
        • Systems development

        Projects

        Projects

        A homepage showing off all of the projects he has completed
        Maps

        A map of everywhere our family has been, a reminder of what we've done.