Lee Payne
I
Build
High-performance
Teams
Hi, I'm Lee, an experienced manager in building high performance teams and operational excellence.
Quote of the day
Skills & Technologies
ITIL Strategic Manager
ITIL Managing Professional
PRINCE2 Practioner
CMI L5 Leadership and Management
CMI L7 Professional Consultancy
Charted Manager
Chair Of Governors Bridge Farm Primary School
My professional journey
BJSS
Aug 22 - Present
BJSS
Aug 22 - Present
Managed Services Engineering and Practice Lead
- Responsible for all managed services engineers within BJSS (45 engineers)
- Responsible for aiding in the resourcing of engineers on engagements
- Run quarterly updates with each engineer individually to ensure they remain on track for their progression
- Implemented a robust career development strategy
- Implemented a progression strategy for the engineers
- Implemented a skills and competency matrix to allow for self identification of training needs
- Implemented Tech-ops reviews of engagements
- Lead the improvement of patching and monitoring across engagements
Nagra Media
Sep 21 - Aug 22
Nagra Media
Sep 21 - Aug 22
Engineering Manager
- Managing three engineers including appraisals and performance management
- Working with development, operational and architectural staff
- Responsible for AWS accounts & budgets
- Responsible for all CI/CD pipeline tooling and golden images
- Centralized password management
- Introduced IaC and reduced deployment time from 4 hours to 15 minutes
- Improved security by migrating by utilizing AWS Session Manager and Azure AD
- Moved build infrastructure to a fully containerized solution
- Migrated build infrastructure to Fargate from docker swarm saving an average 97% OPEX cost
- Put processes in place to perform routine updates and configuration changes
Computershare
Jul 19 - Sep 21
Computershare
Jul 19 - Sep 21
Web Environments Manager
- Managing seven engineers including appraisals and performance management
- Working with development, operational and architectural staff
- Working with business units to understand their needs and requirements
- Restored the function to a fit state after losing their management structure
- Converting a traditional web hosting team to be a Site Reliability Engineering function
- Upskilling the engineers to reduce single points of failure and manage azure
- Developed a comprehensive training plan to prepare for future required skills
- Implemented M365 support into BAU / run teams globally when it was currently unsupported
- Worked with various functions to deploy a chatbot for use by the service desk
Computershare
Mar 18 – Jul 19
Computershare
Mar 18 – Jul 19
Server, Storage, Data Centre and Open Systems Manger
- Managing vendor relationships
- Assisting with CAPEX/OPEX requirements for the business
- Managing a portfolio of projects for business improvement
- Managing incidents
- Encouraging project idea generation and development within the team. Coaching and
- developing engineers to reach their full potential. Line
- management of 13 engineers including developing PDP’s and appraisals.
- Managing change management including risk analysis
- Created and managed team skills matrix and identified training requirements.
- Reduced outstanding support tickets by 70 %
- Developed a 3 - year strategy for the team
- Managed the DR testing exercise for all infrastructure
- Implemented cloud based storage for all operational DR documentation
- Statistically significant higher employee engagement scores
- Implemented a continuous service improvement system
- Utilized Subject Matter Experts to improve the operational environment
- Developed a continuous learning culture for the team
- Developed a system of project control which was adopted by other teams
- Implemented a programme of work which reduced outstanding security issues by 80 %
- Merged two disparate teams into one and reduced silos of knowledge with no staff turnover
Computershare
Mar 16 - Mar 18
Computershare
Mar 16 - Mar 18
Network & Voice Manager
- Managing vendor relationships
- Assisting with CAPEX/OPEX requirement for the business
- Managing CAPEX budget spend
- Managed a portfolio of projects
- Managing incidents.
- Attending global collaboration meetings as the regional representative.
- Coaching and developing engineers to reach their full potential.
- Line management of 8 engineers including developing PDP’s and appraisals.
- Helped initiate an apprenticeship programme with the HR team.
- Managing change management processes.
- Managing resource utilization within the team.
- Created and managed team skills matrix and identified training needs.
- Expanded the team from 2 to 8 engineers and ensured we had the correct skills mix
- Worked with the service desk to transition routine duties freeing up 3rd line resources
- Worked with application support teams to enable them to self service requests enabling business agility and innovation
- Managed the integration of teams on different sites as part of an acquisition
- Developed structures and policies to enable a customer focused environment
- Worked with global teams to achieve a follow the sun model
- Merged network and voice specialists into a single team and ensured they were cross skilled
- Created long term development and training plans for all engineers to develop their full potential
Computershare
Jul 13-Mar 16
Computershare
Jul 13-Mar 16
Network Engineer
Computershare
Mar 06 – Jun 13
Computershare
Mar 06 – Jun 13
Server Support Engineer
Kennet & N. Wilts NHS
Jul 04 – Mar 06
Kennet & N. Wilts NHS
Jul 04 – Mar 06
Desktop/Server Support Engineer
My educational journey
The Open University
2013 - 2015
The Open University
2013 - 2015
Masters Of Business Administration (Technology Management)
Modules:
MBA Stage 1
Managing Technological Innovation
Technology Strategy
Strategic Human Resource Management
Corporate Finance
Project Management
The Management Initiative (Capstone Project)
Managing Technological Innovation
Technology Strategy
Strategic Human Resource Management
Corporate Finance
Project Management
The Management Initiative (Capstone Project)
The Open University
2015 - 2016
The Open University
2015 - 2016
Postgraduate Certificate Technology Management
Modules:
Exploring management
Managing people and organizations
Managing financial resources and performance
Managing marketing
Operational management
Evidence Based Initiative
Managing people and organizations
Managing financial resources and performance
Managing marketing
Operational management
Evidence Based Initiative
Chartered Management Institute
2014
Chartered Management Institute
2014
Level 5 Diploma - leadership and management
Modules:
Being a Leader
Description: This unit has been designed for learners who want to develop or sharpen their professional edge and enhance personal effectiveness. Learners will evaluate the impact of an organizations structure and governance on management and leadership. They will explore theoretical models, management and leadership styles and approaches designed to promote a culture of mutual trust, respect and support.
Learning outcomes
Understand factors which impact on an organization's internal environment
Understand the application of management and leadership theories
Understand the knowledge, skills and behaviors to be effective in a management and leadership role
Managing Team and Individual Performance
Description: This unit evaluates the reasons for managing performance and the approaches that can be used. It explores methods of rewarding the performance of individuals who exceed expectations, and analyses ways of managing under performance in a professional and supportive manner.This unit focuses on the way performance management, when used effectively, is able to impact on individual and organizational achievement.
Learning outcomes
Understand the rationale for managing performance within organizations
Understand frameworks, diagnostic and evaluation tools used for performance management
Know how to manage performance
Project Development and Control
Description: This unit focuses on the knowledge and skills required to manage projects successfully and overcome problems and challenges. It requires the learner to evaluate the methods and tools for planning tasks and activities, as well as knowing how to implement and manage project activities, build stakeholder relationships, manage resources and risk, monitor progress and report on outcomes.
Learning outcomes
Understand the role of projects in delivering organizational strategy
Understand processes for initiating, planning and managing projects
Understand the factors which contribute to effective project management
Managing Recruitment, Selection and Induction
Description: This unit has been designed to equip learners with an understanding of the factors which impact on recruitment. They will know how to develop plans and strategies for selecting staff, and identify approaches for retaining the best of the best.
Learning outcomes
Understand the factors that impact on recruitment and selection
Know how to plan for recruitment and selection
Understand approaches to the recruitment and selection of a diverse and talented workforce
Understand strategies for retaining talent
Organizational Financial Management
The aim of this unit is to enable learners to understand how financial systems operate within organizations. Learners will evaluate the sources of finance for organizations, and understand the principles for setting and managing budgets in line with regulatory and organizational guidelines. This unit has been designed to enhance the learner’s confidence and credibility in financial management, which will translate into improved management skills.
Learning outcomes
Understand finance within organizations
Know how to set and manage budgets
Description: This unit has been designed for learners who want to develop or sharpen their professional edge and enhance personal effectiveness. Learners will evaluate the impact of an organizations structure and governance on management and leadership. They will explore theoretical models, management and leadership styles and approaches designed to promote a culture of mutual trust, respect and support.
Learning outcomes
Understand factors which impact on an organization's internal environment
Understand the application of management and leadership theories
Understand the knowledge, skills and behaviors to be effective in a management and leadership role
Managing Team and Individual Performance
Description: This unit evaluates the reasons for managing performance and the approaches that can be used. It explores methods of rewarding the performance of individuals who exceed expectations, and analyses ways of managing under performance in a professional and supportive manner.This unit focuses on the way performance management, when used effectively, is able to impact on individual and organizational achievement.
Learning outcomes
Understand the rationale for managing performance within organizations
Understand frameworks, diagnostic and evaluation tools used for performance management
Know how to manage performance
Project Development and Control
Description: This unit focuses on the knowledge and skills required to manage projects successfully and overcome problems and challenges. It requires the learner to evaluate the methods and tools for planning tasks and activities, as well as knowing how to implement and manage project activities, build stakeholder relationships, manage resources and risk, monitor progress and report on outcomes.
Learning outcomes
Understand the role of projects in delivering organizational strategy
Understand processes for initiating, planning and managing projects
Understand the factors which contribute to effective project management
Managing Recruitment, Selection and Induction
Description: This unit has been designed to equip learners with an understanding of the factors which impact on recruitment. They will know how to develop plans and strategies for selecting staff, and identify approaches for retaining the best of the best.
Learning outcomes
Understand the factors that impact on recruitment and selection
Know how to plan for recruitment and selection
Understand approaches to the recruitment and selection of a diverse and talented workforce
Understand strategies for retaining talent
Organizational Financial Management
The aim of this unit is to enable learners to understand how financial systems operate within organizations. Learners will evaluate the sources of finance for organizations, and understand the principles for setting and managing budgets in line with regulatory and organizational guidelines. This unit has been designed to enhance the learner’s confidence and credibility in financial management, which will translate into improved management skills.
Learning outcomes
Understand finance within organizations
Know how to set and manage budgets
Swindon College
2005
Swindon College
2005
Certificate in Business management
This course covered the major aspects of first line management including hiring, performance management and basic budgeting, it was the first management course I had taken and was a good overview of being a front line manager.
University of the West Of England
2000-2004
University of the West Of England
2000-2004
BSc(Hons) Computer Science
Modules:
Analytical modelling
score: 48
Description: This module covered the discrete mathematics required for the understanding of computer science concepts and to be able to model theoretical constructs.
Component based development
score: 52
Description: This module covered Java EE, java beans and built on previous knowledge of object based programming to culminate in building a e-commerce book site with the ability for people to leave reviews (including a star rating), buy books and register their details to make checkout easier and faster in future.
Computer networks and operating systems
score: 62
Description: This module covered the basics of operating systems and networks, the module had me building the various utilities within an operating system (ls, cd, pwd) and ultimately combining these into a custom shell on the OS, This module also covered the OSI model, IP addressing and routing.
Computer science concepts
score: 77
Description: This module covered the basic concepts for computer science including Big O notation, P vs NP problems, binary arithmetic and basic cryptography
Computer systems
score: 58
Description: This module covered the very basics of computing and the project for this module involved writing a serial port to serial port communication protocol with encryption using x86 assembler.
Computing project
score: 75
Description: This was a research based (rather than developing an application) piece of work where I looked at the creation, development and evolution of web crawlers, how they are used by companies to index the Internet and the ultimately built two different crawlers using different indexing methods to determine which would index the Internet the fastest given an arbitrary start point.
Data structures and databases
score: 54
Description: This module was an introduction to Oracle databases and using it to store information in a efficient way, it examined all aspects of database design to minimize memory and disk usage while still being easily expandable and adaptable.
Declarative programming
score: 58
Description: This was an introduction to declarative programming using PROLOG and helped to understand the differences and benefits of declarative programming.
Design and analysis of algorithms
score: 57
Description: This module looked at writing various sorting algorithms in Java (bubble sort, binary sort, quick sort) as well as different storing mechanisms such as binary tree's.
Formal language processing
score: 76
Description: This module looked at creating intelligent systems using Haskell and LISP, this combined together until ultimately I created a London Underground mapping system to find the quickest route from any two arbitrary points within the network.
Industrial placement
score: Pass
Description: I spent a year working for the NHS in WIltshire and applied some of the topics I had learnt over the past two years in a real world environment.
Information systems application context
score: 65
Description: This module Focused on the business aspects of technology and involved case studies using private industry and the public sector to discuss what went well, what didn't and why.
Interface engineering
score: 58
Description: This module was an introduction to user interface design and showed the different ways information can be conveyed to the end user and when different methods should be used.
Professional, commercial & legal issues
score: 58
Description: This module covered the legal and ethical issues facing computing and required that they were discussed and reasoning given for our viewpoints, the project for this module was a presentation for an ethical business to a group of lecturers acting as angel investors.
Program development
score: 64
Description: This was an introduction to Java programming and Focused on understanding the language and being able to solve problems in an object orientated model.
Software design
score: 56
Description: This module focused on how to design software using UML including the backend systems and the user interface.
Software engineering
score: 48
Description: This module improved upon the first year Java programming module and introduced advanced topics which culminated in writing a vending machine using object orientated principals.
Symbolic processing
score: 67
Description: This was an artificial intelligence module and covered the history of artificial intelligence, it's future and how AI's are built by providing the symbols that they need to process in order to understand the world.
Systems development
score: 69
Description: This module was Focused on web technologies and involved writing a fully functioning website for a company using HTML, perl and the UNIX rdb database.
score: 48
Description: This module covered the discrete mathematics required for the understanding of computer science concepts and to be able to model theoretical constructs.
Component based development
score: 52
Description: This module covered Java EE, java beans and built on previous knowledge of object based programming to culminate in building a e-commerce book site with the ability for people to leave reviews (including a star rating), buy books and register their details to make checkout easier and faster in future.
Computer networks and operating systems
score: 62
Description: This module covered the basics of operating systems and networks, the module had me building the various utilities within an operating system (ls, cd, pwd) and ultimately combining these into a custom shell on the OS, This module also covered the OSI model, IP addressing and routing.
Computer science concepts
score: 77
Description: This module covered the basic concepts for computer science including Big O notation, P vs NP problems, binary arithmetic and basic cryptography
Computer systems
score: 58
Description: This module covered the very basics of computing and the project for this module involved writing a serial port to serial port communication protocol with encryption using x86 assembler.
Computing project
score: 75
Description: This was a research based (rather than developing an application) piece of work where I looked at the creation, development and evolution of web crawlers, how they are used by companies to index the Internet and the ultimately built two different crawlers using different indexing methods to determine which would index the Internet the fastest given an arbitrary start point.
Data structures and databases
score: 54
Description: This module was an introduction to Oracle databases and using it to store information in a efficient way, it examined all aspects of database design to minimize memory and disk usage while still being easily expandable and adaptable.
Declarative programming
score: 58
Description: This was an introduction to declarative programming using PROLOG and helped to understand the differences and benefits of declarative programming.
Design and analysis of algorithms
score: 57
Description: This module looked at writing various sorting algorithms in Java (bubble sort, binary sort, quick sort) as well as different storing mechanisms such as binary tree's.
Formal language processing
score: 76
Description: This module looked at creating intelligent systems using Haskell and LISP, this combined together until ultimately I created a London Underground mapping system to find the quickest route from any two arbitrary points within the network.
Industrial placement
score: Pass
Description: I spent a year working for the NHS in WIltshire and applied some of the topics I had learnt over the past two years in a real world environment.
Information systems application context
score: 65
Description: This module Focused on the business aspects of technology and involved case studies using private industry and the public sector to discuss what went well, what didn't and why.
Interface engineering
score: 58
Description: This module was an introduction to user interface design and showed the different ways information can be conveyed to the end user and when different methods should be used.
Professional, commercial & legal issues
score: 58
Description: This module covered the legal and ethical issues facing computing and required that they were discussed and reasoning given for our viewpoints, the project for this module was a presentation for an ethical business to a group of lecturers acting as angel investors.
Program development
score: 64
Description: This was an introduction to Java programming and Focused on understanding the language and being able to solve problems in an object orientated model.
Software design
score: 56
Description: This module focused on how to design software using UML including the backend systems and the user interface.
Software engineering
score: 48
Description: This module improved upon the first year Java programming module and introduced advanced topics which culminated in writing a vending machine using object orientated principals.
Symbolic processing
score: 67
Description: This was an artificial intelligence module and covered the history of artificial intelligence, it's future and how AI's are built by providing the symbols that they need to process in order to understand the world.
Systems development
score: 69
Description: This module was Focused on web technologies and involved writing a fully functioning website for a company using HTML, perl and the UNIX rdb database.